Legal & Policies.

You may use our website only for lawful purposes and in accordance with these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

All products listed on our website are subject to availability. We reserve the right to limit the quantities of any products we offer. Prices for our products are subject to change without notice. We make every effort to display the colors and images of our products as accurately as possible.

By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order.

Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

The website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by Ember Crest and are protected by copyright, trademark, and other intellectual property laws.

In no event will Ember Crest be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website or products purchased.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

We reserve the right to modify or replace these Terms at any time. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

If you have any questions about these Terms of Service, please contact us through our Support page.

Our data processing practices are designed to ensure your privacy and data security. We prioritize transparency, purpose limitation, and the protection of your personal information.

We collect information that you provide directly to us when you:

• Create an account or update your profile.
• Place an order for our premium spices and pickles.
• Contact our support team.
• Sign up for our newsletter or marketing communications.

This information may include your name, email address, phone number, shipping address, and billing information.

If you allow optional cookies, we may also collect website usage, shopping activity and advertising-attribution information as described in the Google Analytics and Meta Pixel sections below.

We use your personal data for the following purposes:

• Order Fulfillment: To process and deliver your orders, and provide order status updates.
• Account Management: To manage your account and provide you with access to features like order history.
• Customer Support: To respond to your inquiries and resolve issues.
• Security: To protect our website and users from fraud and unauthorized access.
• Marketing: With your consent, to send you information about new products, deals, and recipes.
• Advertising measurement: With your consent, to measure and improve our Facebook and Instagram advertising.

Your data is stored securely using industry-standard encryption and security protocols. We use Firebase (a Google Cloud service) for hosting and data storage, ensuring high levels of physical and digital security. We do not sell your personal data to third parties.

You have the following rights regarding your data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data.
• Erasure: You can request the deletion of your personal data, subject to certain legal obligations.
• Withdrawal of Consent: You can withdraw your consent for data processing at any time.

You can exercise these rights through your profile settings or by contacting our support team.

We use necessary cookies to secure the store, remember essential preferences, and fulfil orders. Optional analytics and advertising cookies are disabled unless you choose Accept All. You can change or withdraw your choice at any time through Cookie settings in the website footer.

If you accept optional cookies, we use Meta Pixel from Meta Platforms to understand whether visits and actions on our website resulted from Facebook or Instagram advertisements, measure campaign performance, and create or reach advertising audiences. Meta may receive information such as the page visited, referring page, browser and device information, IP address, Meta cookie identifiers, and the events we configure. Meta processes this data under its own terms and privacy policies.

Choosing Necessary Only prevents Meta Pixel from loading. Withdrawing a previous choice stops future Pixel collection from this website after the preference is applied, but does not erase information already processed by Meta. You can also manage activity shared with Meta in your Meta activity settings (opens in a new tab).

With your permission, Google Analytics uses cookies to measure visits, device information, product views, cart changes, checkout steps and payment outcomes. We also measure sign-in methods and outcomes, whether a visitor is signed in, page visits including account pages, navigation and shortcut clicks, theme changes, wishlist interactions and views of published recipes. We use these reports to understand where shopping stops and improve the store. Shopping events include product identifiers, quantities and amounts, with a random transaction identifier for completed purchases. We do not include your name, email, phone number, address, payment credentials or support messages in these events. Google processes usage data under its own privacy policy.

Choosing Necessary Only prevents Google Analytics from loading. Withdrawing consent stops future collection and clears our local analytics checkout and purchase records, but does not erase data already processed by Google. A minimal local purchase record is used for up to seven days to avoid duplicate purchase events and recognize delayed payment confirmation in the same browser; expired records are removed the next time these records are accessed. A separate record in the current browser tab remembers whether a checkout journey began signed in or as a guest for up to 30 minutes since its last checkout milestone, so signing in during checkout does not distort these reports.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our Support page.

Ember Crest sells consumable food products, including spices, masalas and pickles. For hygiene and food-safety reasons, we do not accept returns or exchanges after delivery merely because you changed your mind, ordered the wrong product, no longer require it, or did not prefer its taste, aroma, colour, texture or spice level.

Once a food product has been delivered, its storage conditions and seal integrity are outside our control. A returned food product cannot be placed back into saleable inventory.

We will investigate and, where the issue is verified, provide an appropriate replacement or refund when:

• The jar, bottle, pouch or outer package arrives damaged.
• A jar is broken or leaking.
• A safety seal is missing, broken or appears tampered with.
• The delivered product is incorrect or an item is missing.
• The quantity or pack size differs from the order.
• The product is past its best-before or use-by date.
• The remaining shelf life is shorter than a specific shelf-life commitment shown on the product page.
• The product is materially different from its description.
• There is suspected spoilage, contamination, foreign matter or another manufacturing defect.
• The order is lost, not delivered, or delivered materially later than the stated schedule, subject to exceptions permitted by applicable law.

Opening a product does not automatically disqualify a genuine food-safety or manufacturing complaint because some problems can be discovered only after opening.

A replacement or refund is ordinarily not available for:

• A change of mind after delivery.
• Accidental ordering or ordering an unwanted product or flavour.
• Personal taste or spice-level preference.
• Reasonable natural variation in colour, aroma, texture, fruit-piece size or spice intensity.
• Damage caused by improper handling or storage after delivery.
• A product consumed substantially before the issue was reported, unless the complaint concerns a genuine hidden safety or manufacturing issue.
• Failure to follow storage or usage instructions printed on the package.

Report visible delivery problems—such as breakage, leakage, tampering, missing products or incorrect items—as soon as reasonably possible, preferably within 48 hours of delivery. A later report does not automatically limit rights available under applicable law.

Report a suspected food-safety or hidden manufacturing issue as soon as it is discovered, while the product is within its best-before period and has been stored according to the package instructions.

Please provide, where available:

• Your order number.
• Clear photographs or a short video of the issue.
• A photograph of the outer shipping package.
• A photograph of the affected product and its seal.
• The batch or lot number.
• The manufacturing and best-before dates.
• A short description of the problem.

Retain the product and packaging until our review is complete. Do not consume a product you believe may be unsafe.

After review, an appropriate resolution may include:

• Replacement of the affected item.
• Refund of the affected item.
• A partial refund when only part of the order is affected.
• A full refund when the complete order is unusable or was not delivered.

For a valid defect, store credit will be offered only if you choose it. When a replacement is unavailable, we will arrange an appropriate refund. Any product collected for quality investigation will be inspected or safely disposed of and will never be restocked or resold.

Nothing in this policy limits any rights available to consumers under applicable Indian consumer-protection or food-safety laws.

Sign in to your Ember Crest account and open your Profile. Scroll to Danger Zone and select Delete Account. Review the warning, then select Confirm Delete to proceed, or Cancel to stop. Account deletion cannot be undone.

For your security, deletion requires a recent sign-in. If prompted, confirm your identity with a linked sign-in provider. If your sign-in method cannot confirm here, use Sign Out in your Profile, sign in again with the same account, then return to Danger Zone and confirm deletion. Refreshing the page alone does not confirm your identity.

You do not need to contact Support or send an email to use the controls in your Profile. If you cannot access your account or need help, you can contact us through our Support page.

• Your customer profile, including name, email address, phone number, and saved preferences.
• Saved delivery addresses and profile details that are not required for legal or accounting records.
• Social login links associated with your account, including Facebook Login links.
• Marketing preferences connected to your account.

We may retain limited information where required for legal, tax, accounting, fraud prevention, dispute resolution, or order fulfillment obligations. Retained information is kept only for as long as necessary for those purposes.

Self-service deletion is processed when you confirm the action and any required sign-in verification succeeds. Keep the page open until deletion is confirmed; you will then be signed out. If the page reports that deletion could not be completed, contact Support so we can check its status before you try again. If you ask Support for help, we may need additional verification before deleting account data.

If you arrived here from Facebook with a confirmation code in the URL, your Facebook Login data deletion request has been received. Keep that confirmation code for your records.

For more information about how we collect, use, and protect personal data, please read our Privacy Policy.