Privacy Policy

Last updated: June 03, 2026

At Ember Crest (operated under our corporate identity, AGNICREST), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website.

1. Compliance

Our data processing practices are designed to ensure your privacy and data security. We prioritize transparency, purpose limitation, and the protection of your personal information.

2. Information We Collect

We collect information that you provide directly to us when you:

  • Create an account or update your profile.
  • Place an order for our premium spices and pickles.
  • Contact our support team.
  • Sign up for our newsletter or marketing communications.

This information may include your name, email address, phone number, shipping address, and billing information.

3. How We Use Your Data

We use your personal data for the following purposes:

  • Order Fulfillment: To process and deliver your orders, and provide order status updates.
  • Account Management: To manage your account and provide you with access to features like order history.
  • Customer Support: To respond to your inquiries and resolve issues.
  • Security: To protect our website and users from fraud and unauthorized access.
  • Marketing: With your consent, to send you information about new products, deals, and recipes.

4. Data Storage and Security

Your data is stored securely using industry-standard encryption and security protocols. We use Firebase (a Google Cloud service) for hosting and data storage, ensuring high levels of physical and digital security. We do not sell your personal data to third parties.

5. Your Rights

You have the following rights regarding your data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete data.
  • Erasure: You can request the deletion of your personal data, subject to certain legal obligations.
  • Withdrawal of Consent: You can withdraw your consent for data processing at any time.

You can exercise these rights through your profile settings or by contacting our support team.

6. Cookies

We use cookies to provide a secure and personalized experience. You can manage your cookie preferences through the Cookie Consent banner on our website.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our Support page.